Refund policy

Refund Policy

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Returns
We do not accept returns of plants under any circumstances. Once plants have left our care, we know longer have control over whether they are exposed to outside pests or pathogens. Returning them to our greenhouse would expose us to unnecessary risk, and would require a lengthy and expensive quarantine process.

We do offer a live-arrival guarantee for all of our plants detailed below.

Refunds
We guarantee that your plants will arrive alive and healthy. The definition of "healthy" being that the plant will not be displaying any distress beyond what would be expected due to the stress of being shipped. Some brown leaves, dead pitchers/traps, or cosmetic damage to foliage can happen in the shipping process and will not have any long-term impact on the plant.

We will refund the value of any plant that arrives in an unsatisfactory condition with store credit. Our live-arrival guarantee is subject to the following instructions and restrictions:

1. You must contact support@predatoryplants.com within 48 hours of your plant’s arrival to request a refund.
2. You must provide a photograph of the damaged plant(s).
3. Orders that have been delayed or mishandled by the carrier may not qualify.
4. Guarantee does not apply to tropical plants (Nepenthes, etc) shipped when low temperatures are below 35F.

NOTE: Many of the plants we sell (American pitcher plants, Venus flytraps, etc.) are temperate perennials, which means they have a Winter dormancy period. These plants may appear extremely unhealthy or even dead if they arrive during this period. In reality, they are perfectly healthy, and will resume growth when Spring arrives.

Mexican Pinguicula have very few roots and often shed their leaves during the shipping process. This can be alarming to people unfamiliar with the plants. Simply set the plant on top of an appropriate soil mix, and place any leafs that detached in transit next to the main plant. These will often produce new plants.
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